Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe additionally delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. To learn more, visit ribc.org. Connect with us on Facebook, X, Instagram, and LinkedIn.

This position supports the donor testing laboratory and all testing clients to ensure customer service is of the highest level and that testing requests follow applicable regulations.

Responsibilities:

• Assist the Client Services Supervisor and Lead in coordinating and delivering customer service for laboratory clients.
• Responsible for meeting the daily needs of testing clients including sending initial and follow-up testing results.
• Answer all client email inquiries and ensuring all testing needs are communicated to the testing laboratory.
• Work holiday and weekend rotation.
• General office work such as filing, faxing, and data entry and billing
• Serve as the secondary point of contact for external laboratory clients.
• Deliver all aspects of testing and customer service for laboratory clients
• Track quality indicators for clients e.g. reactivity rates, turn-around time, sample reject rates.
• Handle client re-entry samples and special request to ensure they are tested as needed.
• Prepare various reports.
• Any related duties as assigned.
• Ensure compliance with regulatory agencies regarding sample suitability
• Serve as back-up for sample send out for confirmatory testing.

Education:

High School Diploma

Experience:  

Customer Services, Related Laboratory Experienc is preferred.

Attention to detail and organizational skills

Detail oriented

Cultural competency and the ability to communicate effectively in a culturally sensitive manner with both individuals and groups from diverse backgrounds

Knowledge of DOT standards and regulations

Knowledge of AABB, FDA, OSHA, and regulations

Working knowledge of Microsoft Suites

Working knowledge of LIS and BECs

Working Knowledge of Good Manufacturing Practices (cGMP)